faq

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Orders will be delivered by the date you see on the product page for your location.

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement/exchange

All orders are shipped by sellers through courier service providers who deliver the packages to your doorstep.

Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.